Jose Silva's guarantee of satisfaction Live Seminars From the very beginning, Jose Silva always stood behind his courses with a simple guarantee: If you are not satisfied, you can have your money back. We continue that tradition today: If you are not satisfied at any time during the course, at the completion of the course, or even within a few days after the conclusion of the course, simply let your instructor know and ask for a refund. In some instances, instructors may be willing to give refunds long after the course is over, but it would not be fair to require them to do that, so please check with your instructor if you want to know how long after the course the guarantee will be honored. We hope that you will complete the course and try it out before deciding to reject it. Your instructor is there to help you. But the final decision is up to you. Fair enough?

Recordings and Home Study Courses If you purchase any home study courses or other items from Avlis Productions that fail to live up to your expectations, we will be glad to exchange them, replace them, or give you a refund. That includes all of the items on this website, and any other sites managed by Avlis Productions. In order to comply with requirements of most of our payment processors, refund requests must be submitted within 60 days of purchase. If you purchased from another seller and paid them, then you will need to contact them for a refund. If any CD's, DVD's, or other items produced by Avlis Productions are defective, we will be happy to replace them no matter who you bought them from. Avlis Productions has even been known to replace tapes that have been used so much that they are worn out. We figure that if anybody likes the product that much, they deserve a free replacement! Nightingale Conant also has an excellent replacement program, so if you happen to get a bad disc in a Silva UltraMind album produced by Nightingale Conant let us know and we'll ask them to send you a replacement.

Shipping, Return, and Payment Policy We normally ship via US Mail with Delivery Confirmation, using First Class or Priority Mail. We will email you the Delivery Confirmation number. International Shipping For all orders to countries outside the United States and its territories, we use Global Priority or Global Express Mail or whatever similar service that is available that provides for delivery confirmation and insurance. Different countries have different policies, so we select the best available service. Someone will need to be there to sign for the package when it arrives. Please include a phone number in the event that the postal service or your country's customs office needs to contact you. We will email you the tracking number. Sometimes it is necessary for customers to contact their local postal service to locate the package and make arrangements for delivery. There is not much we can do to help once our postal service delivers the package to authorities in another country. All import and customs costs will be your responsibility. Please do not ask us to falsify the value of the item or indicate that it is a gift. We are honest people and we don't do that. Besides, if we did we could not collect insurance for the value of an item if it is lost. Currency All prices are shown in US Dollars. Payments made with other currencies will be converted to US Dollars at the current exchange rate. If you prefer to purchase in another currency, please visit one of our affiliated web sites: Canadian $ | British Pounds £ | Australian $ | Euro € Insurance for shipments We self-insure most shipments, unless there is an unusually high value. We haven't lost any shipments in the US yet. Delivery Confirmation helps. If the Postal Service reports that an package was delivered to your address and you didn't get it, please ask around and see if someone else accepted it. If you want insurance, let us know when you place your order and we will get it for you. When we ship to other countries, we use a service that includes shipping and delivery confirmation because we have had problems with lost and delayed shipments in many countries. We regret this, but there is little we can do once we turn your package over to the postal service. If you wish, we can ship by UPS or Federal Express, but they are very expensive - rates start at more than $50. You can check their web sites and calculate rates from US Zip code Houston, TX 77269. Downloads are an excellent alternative (see below). Downloads are a good alternative An excellent way to avoid shipping problems and expense, especially overseas, is to purchase the download version. It is much less expensive, and you get your product faster without any concern about it getting "lost in the mail." Audio recordings are available on both Real Audio, which is recommended for dialup connections, and mp3 audio, which is quite a bit larger. The Real Audio is about the same quality as am radio, while the mp3 recordings are about the same quality as fm radio and close to the quality of audio CD's. Please download one of the free audio files that you can find on many of the sales pages before your purchase any downloads, to make sure that you can download and play the files okay. If you have problems, please read the information on the Download Help page. Your satisfaction is guaranteed. If you are dissatisfied for any reason with anything you purchase from us, let us know and we will do whatever we can to make it right. You are always welcome to return any item. Please mail it to our Post Office Box with Delivery Confirmation. When the Postal Service reports that it was delivered, that will be your proof that you returned it. There is usually no need to return defective or worn out CDs to us for replacement, just let us know what you need. If there is some reason that we need to see it, we will let you know. Tell us how to serve you better If you have any questions, please contact us immediately. Most items in the US are delivered within 3 or 4 days. Other countries could take 3 or 4 weeks, even with Express Mail. By the way, if you have a spam blocker, please set it to accept emails from AvlisPro.com and AvlisPub.com so that you will receive your receipt and the login information for the free audio downloads as well as programs that you purchase. Thank you. Joe and Ed Jose Silva Jr. Ed Bernd Jr.

Privacy Statement Avlis Productions Inc. will never sell, trade, rent, or otherwise transmit your email address or any other personally identifiable information about you to any third party without first receiving your permission. We will sometimes make your name and address available to people and companies that we have a business relationship with, such as individual Silva UltraMind Systems Instructors (who are independent contractors); Nightingale-Conant when they ship a home study course to you; etc. If you do not want us to do this, please advise us and we will honor your wishes. We cannot ensure that all of your personally identifiable information will never be disclosed in ways not described in this Privacy Statement. For example, this site contains links to other web sites, and we are not responsible for the privacy practices or the content of such web sites. Our web sites contain links to many UltraMind ESP System instructors and organizers. We have advised them that emails forwarded to them from this site are not to be sold, traded, rented, or otherwise used for any purpose other than that stated in the email, without first receiving permission from the sender (you). If you feel that any instructor has used your information improperly, please let us know. If we verify that an instructor is using information a way that is prohibited by this policy, we will delete the link and stop forwarding messages to that instructor. By the same token, we don't want you sending unsolicited email to instructors except for UltraMind business, unless they have agreed in advance. Anyone using this site to send "spam" will be blocked from further activity. If you have any questions about this privacy statement or the practices of this site, please contact us. Intellectual Property Rights We have endeavored to make sure that we have the right to use all of the material that appears on our web sites. Some of it we developed ourselves, some we purchased, some has been donated, some was offered royalty free. If you are aware of anything on any of our web sites that belongs to someone else, please let us know and we will look into it immediately and remedy the situation if necessary. Thank you. Click here to contact us

Jose Silva's satisfaction guarantee Live Seminars From the very beginning, Jose Silva always stood behind his courses with a simple guarantee: If you are not satisfied, you can have your money back. We continue that tradition today: If you are not satisfied at any time during the course, at the completion of the course, or even within a few days after the conclusion of the course, simply let your instructor know and ask for a refund. In some instances, instructors may be willing to give refunds long after the course is over, but it would not be fair to require them to do that, so please check with your instructor if you want to know how long after the course the guarantee will be honored. We hope that you will complete the course and try it out before deciding to reject it. Your instructor is there to help you. But the final decision is up to you. Fair enough? Recordings and Home Study Courses If you purchase any home study courses or other items from Avlis Productions that fail to live up to your expectations, we will be glad to exchange them, replace them, or give you a refund. That includes all of the items on this website, and any other sites managed by Avlis Productions. In order to comply with requirements of most of our payment processors, refund requests must be submitted within 60 days of purchase. If you purchased from another seller and paid them, then you will need to contact them for a refund. If any CD's, DVD's, or other items produced by Avlis Productions are defective, we will be happy to replace them no matter who you bought them from. Avlis Productions has even been known to replace tapes that have been used so much that they are worn out. We figure that if anybody likes the product that much, they deserve a free replacement! Nightingale Conant also has an excellent replacement program, so if you happen to get a bad disc in a Silva UltraMind album produced by Nightingale Conant let us know and we'll ask them to send you a replacement.

Shipping, return, & payment policy We normally ship via US Mail with Delivery Confirmation, using First Class or Priority Mail. We will email you the Delivery Confirmation number. Downloads are a good alternative An excellent way to avoid shipping problems and expense, especially overseas, is to purchase the download version. It is much less expensive, and you get your product faster without any concern about it getting "lost in the mail." Audio recordings are available on both Real Audio, which is recommended for dialup connections, and mp3 audio, which is quite a bit larger. The Real Audio is about the same quality as am radio, while the mp3 recordings are about the same quality as fm radio and close to the quality of audio CD's. Please download one of the free audio files that you can find on many of the sales pages before your purchase any downloads, to make sure that you can download and play the files okay. If you have problems, please read the information on the Download Help page. Your satisfaction is guaranteed. If you are dissatisfied for any reason with anything you purchase from us, let us know and we will do whatever we can to make it right. You are always welcome to return any item. Please mail it to our Post Office Box with Delivery Confirmation. When the Postal Service reports that it was delivered, that will be your proof that you returned it. There is usually no need to return defective or worn out CDs to us for replacement, just let us know what you need. If there is some reason that we need to see it, we will let you know. Tell us how to serve you better If you have any questions, please contact us immediately. Most items in the US are delivered within 3 or 4 days. Other countries could take 3 or 4 weeks, even with Express Mail. By the way, if you have a spam blocker, please set it to accept emails from AvlisPro.com and AvlisPub.com so that you will receive your receipt and the login information for the free audio downloads as well as programs that you purchase. Thank you. Jose Silva Jr. Ed Bernd Jr.

Privacy Statement Silva Method UltraMind LLC will never sell, trade, rent, or otherwise transmit your email address or any other personally identifiable information about you to any third party without first receiving your permission. We will sometimes make your name and address available to people and companies that we have a business relationship with, such as individual Silva UltraMind Systems Instructors (who are independent contractors); Nightingale-Conant when they ship a home study course to you; etc. If you do not want us to do this, please advise us and we will honor your wishes. We cannot ensure that all of your personally identifiable information will never be disclosed in ways not described in this Privacy Statement. For example, this site contains links to other web sites, and we are not responsible for the privacy practices or the content of such web sites. Our web sites contain links to many UltraMind ESP System instructors and organizers. We have advised them that emails forwarded to them from this site are not to be sold, traded, rented, or otherwise used for any purpose other than that stated in the email, without first receiving permission from the sender (you). If you feel that any instructor has used your information improperly, please let us know. If we verify that an instructor is using information a way that is prohibited by this policy, we will delete the link and stop forwarding messages to that instructor. By the same token, we don't want you sending unsolicited email to instructors except for UltraMind business, unless they have agreed in advance. Anyone using this site to send "spam" will be blocked from further activity. If you have any questions about this privacy statement or the practices of this site, please contact us. Intellectual Property Rights We have endeavored to make sure that we have the right to use all of the material that appears on our web sites. Some of it we developed ourselves, some we purchased, some has been donated, some was offered royalty free. If you are aware of anything on any of our web sites that belongs to someone else, please let us know and we will look into it immediately and remedy the situation if necessary. Thank you.